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BKB-E-Banking Help

Login / Security


Login procedure

  • Why can I no longer log in?
    There can be various reasons why access to BKB E-Banking is refused:
    • Access has been blocked due to several incorrect entries
    • The contract number is unknown or it has been deleted
    • The initial login with the initial password was never carried out and is thus blocked
    • American keyboard (Y and Z reversed)
    • “Caps Lock“ inadvertently turned on

    If you have any queries or uncertainties with regard to the login, call the following number: +41 61 266 36 36
  • How do I change my password?
    If you know the current password, click on “Services“ “Change Password“.

    If you no longer know the password, apply for a new password via the Helpdesk. This will be sent to you by post.
  • What constitutes a secure password?
    Basler Kantonalbank is engaged together with Lucerne University for “E-Banking, but secure!“ and makes easily understandable background information on the subject of BKB E-Banking.

    In connection with this, we recommend the section “Secure passwords“.
  • Why does BKB E-Banking suggest the incorrect language to me at login?
    BKB E-Banking adopts the choice of language from the internet browser (e.g. Internet Explorer, Firefox, Safari).

    Use the browser in the desired language or change to the desired language prior to entering the login data.^