The authentication procedure BKB-mTAN sets new standards in terms of security and user friendliness in BKB-E-Banking. We recommend that you register for it today.
Your advantages at a glance
- Greater security due to division into two channels (mobile telephone and BKB-E-Banking)
- Limited validity of the mTAN
- Review of payment recipient data thanks to transaction confirmation
- Personal mTAN directly on your mobile telephone and on your SMS-capable end device
- Free use (even outside the country)
Login
The login with the mTAN authentication procedure is fast and convenient.
- You enter as usual your ID and password.
- Directly afterwards, you receive an mTAN as free SMS on your mobile telephone.
- For authentication, you enter the mTAN in BKB-E-Banking.
Transaction Confirmation via mTAN (SMS)
For some individual payments, execution must be confirmed via mTAN.
The use of the mTAN to issue payment orders via E-Banking increases security in electronic payments. You receive payment data for review.
- The mTAN is valid only for a limited time and then expires automatically
- The authentication means of BKB-E-Banking are divided anew into two channels, the Internet and the mobile telephone network (also non-Swiss mobile communication providers).
- Thanks to the transaction confirmation, payment details can be carefully reviewed before the payment is executed.
Costs
How much does BKB-mTan cost?
The use of BKB-mTAN is free.
The receipt at home and abroad is free (also over non-Swiss mobile communication providers).
The receipt at home and abroad is free (also over non-Swiss mobile communication providers).
Frequently Asked Questions (FAQ)
- What is mTAN?
- How can Matrix Card owners register for the mTan Log-In procedure?
- How long does the mTAN remains active?
- What needs to be done when an mTAN has expired?
- How long does it take for an mTAN to be received on the mobile phone?
- Who pays for the SMS delivery of the mTAN?
- Can mTAN also be used abroad?
- What should I do if the mobile phone used to receive the mTAN’s is lost or has technical problems?
- What should private customers do when they change their mobile telephone numbers?
- Can I register multiple mobile telephone numbers?
- What sender does BKB use to send the mTANs?
What is mTAN?
mTAN stands for mobile transaction number. These are additional mobile codes that are transmitted via SMS to your mobile telephone or SMS-capable end device if you use the authentication procedure BKB-mTAN.
How can Matrix Card owners register for the mTan Log-In procedure?
- After logging on in BKB E-Banking, click in the menu "Settings" and then "Manage Mobile Telephone Numbers".
- Record the telephone number under which you want to receive authentication SMS in future.
- In several days you will receive an activation code by mail. As soon as you enter this code in BKB-E-Banking the first time, mTan will be active. Until activation, you can continue to use the Matrix Card as usual.
How long does the mTAN remains active?
An mTAN is active for a brief time. Afterwards, it can no longer be used.
What needs to be done when an mTAN has expired?
When your mTAN is no longer active, you can request a new mTAN via BKB-E-Banking, which will be transmitted again to your mobile telephone.
How long does it take for an mTAN to be received on the mobile phone?
It is usually very quick and takes only seconds (depending on your telephone service provider and your location).
Who pays for the SMS delivery of the mTAN?
Basler Kantonalbank pays all of the costs.
Can mTAN also be used abroad?
BKB-mTAN works at home and abroad. Both Swiss and non-Swiss mobile communications providers are supported.
What should I do if the mobile phone used to receive the mTANs is lost or has technical problems?
In this case, please use another phone to contact the BKB E-Banking Team right away at +41 (61) 266 36 36.
What should private customers do when they change their mobile telephone numbers?
If the old mobile telephone number is still in service, log on in BKB-E-Banking and change the mobile telephone number under Settings > Manage Mobile Telephone Numbers. If your old mobile number is no longer in service, complete the mTAN request form and send it to us.
Can I register multiple mobile telephone numbers?
For security reasons, only one telephone number can be registered.
What sender does BKB use to send the mTANs?
The mTAN’s are sent from 079 409 36 36 or +41 79 409 36 36
